Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)
We are sorry we do not offer exchanges at this time and ask that the product is returned to us for a refund and a new order is made for the new item. 


All returns are to be processed via our returns portal which can be accessed from the below link.

2. To start the process, enter your order number and either postcode/email to bring up your order details for the step by step return process to begin. 
3. The charge to return back to Blush Boutique Essex in the UK is £3.50 via the carrier options provided. This return can be made with Royal mail and this amount shall be deducted from your refund.
4. Follow the steps to get your QR code via email, then simply take this and your packaged return to the selected drop off point. The QR code provided will then be scanned and a returns label will be printed for you. You can also opt to print the label yourself.

To return your product, you should mail your product to:Blush Boutique, 27 Woodside Ind Estate, Woodside, Thornwood, Epping, Essex, CM16 6LJ.